Glebar launches customer care division

Ramsey, N.J.-based Glebar Co., a manufacturer of centreless grinding machines, is preparing for the future of its service department by transforming it into Glebar Customer Care.

“We want to allow our customers to focus on what they do best: manufacturing quality products and delivering on time in support of their customers. This reorganization bolsters our ability to be our customers’ end-to-end, full-service provider for everything related to operating their equipment and maintaining a healthy supply chain,” explained Mark Scanel, vice-president/general manager of Glebar Customer Care.

The Glebar Customer Care team works with customers to minimize downtime and maximize the capabilities of their machines to increase production efficiencies. As customers’ needs grow and technology advances, machine upgrades help to meet these changes while improving efficiencies. The acquisitions of Tridex Technology and Everite allow the service teams to combine resources and technology. The company’s global distribution network and the dedicated parts and consumables sales team can deliver parts the next business day, minimizing downtime.

“The investment in our Customer Care organization will ensure our ability to continue to be a full-service provider for our customers as their needs continue to evolve,” said Glebar CEO Robert Baker.